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 If you experience that your profile can't authenticate and it's off support hours, do the following until the issue is resolved:
In your profile, erase username and password. This will cause the software to NOT authenticate against our server.
To save your value locally, you must set the "Data file" filename.
Save your profile. Now you should be able to measure without authentication issues.

To view your measures, select your profile then select the menu "View" and "Visualize data ...".

A video of how to use the "Visualize data" software is  in the video "Demo KetonixViewer".
(The Ketonix Viewer is now builtin the software)

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Make sure you go to: www.ketonix.com and log in. Use the same username and password for your profile set up. If you did not click on the activate link in the mail that was sent out to you when you first created an account with us you might not be up and running. 

Reset password and make sure the system remembers the new password. Don't use any special characters only numbers and letters. If all fails, email This email address is being protected from spambots. You need JavaScript enabled to view it. with your login details and we will help you out!

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First time you use the KETONIX, the sensor needs ”power” for some time. It will eventually initialize, just give it time. If you use it on a regular basis every day the initialization time will decrease. We recommend that you power it on over night when you receive it or have not used it for a while. Then make a calibration. When the calibration is done, it will decrease initialization time too.

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The software is only compatible with the KETONIX 2015 Red/Blue (released 3/3 2015).
If you want to upgrade your older version check in: How do I get an upgrade?  

You have a 2015 KETONIX but the device is seen as grey on the screen.

Do you run your software on a Mac or Windows?

We have a USB check to run here: WindowsUSB.pdf and USB Mac.pdf

  • Do you have some other software that can be interfering? Like a Fitbit or other USB run software.
  • Do you have the latest software downloaded?
  • Is your System software updated?
  • Is Java updated? Check in your settings for Java, make sure you have the most updated version. If you don´t have Java, download for Mac or Windows.
  • What does your firewall do to our software? 

 Try to temporarily turn off the firewall, then check then turn back on and allow the KETONIX to run in your security settings. Don’t forget to restart your computer to see if it reads the fixes you have tried. Common firewall issues are either the software is not allowed to run or the firewall does not allow the software to communicate to internet.

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To get consistent readings it is very important to follow the same procedure each time.

You want the contents of your lungs to be exposed to the KETONIX, not air just halfway down your lungs. When exhaling into the mouthpiece, the exhale should be at least 15 seconds, and it should be the last air in your lungs. Do not make a deep inhale before the exhale. A good test is when your exhale 15 seconds or more and there is no more air possible to exhale. Both humidity and temperature can affect the readings. Taking a bunch of measures after one another might cause the readings to jump up a level if the concentration is on the borderline between two ranges. If making a multiple test, let it cool down unplugged between the tests.

The ability to ”get the last air out of the lungs” (which have the highest concentration) is different for everybody. It is therefore not meaningful to compare two persons readings. The reading is personal and should be used as an indicator of how lifestyle affects the ketosis.

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MADE IN SWEDEN, COPYRIGHT KETONIX AB 2013-2018

​ KETONIX® is a Non Invasive Class I Medical Device, registered at FDA (US) and Läkemedelsverket (SE).
KETONIX® is a Registered Trademark in US, Australia, Europe and other countries.
Ketonix AB is a Swedish Registered Company - VAT SE556443379401

© 2018 Ketonix AB. All Rights Reserved.

 


MADE IN SWEDEN, COPYRIGHT KETONIX AB 2013-2018

​KETONIX® is a Non Invasive Class I Medical Device, registered at FDA (US) and Läkemedelsverket (SE).
KETONIX® is a Registered Trademark in US, Australia, Europe and other countries.
Ketonix AB is a Swedish Registered Company - VAT SE556443379401

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