WARRANTY / RETURN

ONE YEAR OF LIMITED WARRANTY

 What Does This Warranty Cover?
This warranty covers any defects or malfunctions in your new KETONIX.

How Long Does The Coverage Last?
This warranty is valid for one year. Coverage terminates if you sell or otherwise transfer the device. The Ketonix Battery have a limited warranty of 3 months.

This Warranty Covers
KETONIX AB will replace any defective or malfunctioning part at no charge within the warranty period. You will have to pay any postage charges.

This Warranty Does Not Cover
Any problem that is caused by abuse, misuse, or an act of God (such as a flood) are not covered. Also, consequential and incidental damages are not recoverable under this warranty.

Repairs under Warranty
In order to be eligible for repairs under warranty you must contact KETONIX AB and get APPROVAL before returning it to KETONIX AB for repair.

Support
Use the support@ketonix.com mail address to get answers to your questions.

RETURN POLICY

30-DAY MONEY BACK GUARANTEE
Our 30-day money back guarantee gives you time to make sure your happy with your purchase. If you need to return it for any reason, we'll happily provide you with an exchange or full refund. Please contact us at support@ketonix.com to get help.

OUR RETURN POLICY
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for shipping.

Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.

To expedite exchanging for a new KETONIX, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment and notify us immediately at support@ketonix.com  Please retain all packing materials unless instructed otherwise from us. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. We will not be responsible for lost or damaged returned shipments.

PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.

SHIPPING CHARGES
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. We will not reimburse you for unauthorized shipping expenses incurred.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.

AFTER YOUR RETURN IS RECEIVED
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code can delay receiving your return.

Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.

If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment.

CREDITS TO YOUR CHARGE CARD
Credit card purchases, PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that we has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.

If you would like to change or cancel an order please contact support@ketonix.com . We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

Why Choose Us?

We use our product!

The founder of Ketonix have epilepsy and needed a tool to manage his ketosis. We who work here use a low-carb diet for health and stay focused, the Ketonix device enables us to tweak our lifestyle and optimize our performance.

Our Support is in Ketosis
Money Back Guarantee

Our MISSON

Our mission is to provide a simple, cost effective and painless method to know if your body is in ketosis and the strength of it. With the insight of your level of ketosis you could adjust your actions to increase/maintain your ketosis.

Ketosis is when your insulin levels are low and your liver starts to metabolize fat into ketone energy. When ketones fuel our brain we sense a high mental clarity and energy boost. Without the ability to get into ketosis when glucose and glycogen is low the human man kind would not exist.

Ketosis is not the the same condition as Ketoacidosis. Ketoacidosis is is a complication of type 1 diabetes mellitus. It's a life-threatening condition resulting from dangerously high levels of ketones and blood sugar

 

Ketonix® analyze your breath for the ketone named Acetone. Acetone is spontaneously released from the liver when ketone energy is formed.

The more fat that is mobilized into energy, the more Acetone in your breath.

Don't mixup breath ketones with blood ketones. Blood ketones are formed from excess ketone energy and could be converted back into energy at any time. In some situations one could say that they correlate, higher breath ketone level and you might find more blood ketones. Then add that your body could have issues both creating them and use them for energy, these factors makes it harder to interpret blood ketones. This is one of the reasons Ketonix® was invented, to indicate the strength of ketosis.


MADE IN SWEDEN, COPYRIGHT KETONIX AB 2013-2019

​ KETONIX® is a Non Invasive Class I Medical Device, registered at FDA (US) and Läkemedelsverket (SE).
KETONIX® is a Registered Trademark in US, Australia, Europe and other countries.
Ketonix AB is a Swedish Registered Company - VAT SE556443379401

© 2019 Ketonix AB. All Rights Reserved.